FAQ

Questions before you go

Everything you need to know before your Jeju day tour. If your question is not here, email us at request@yehainc.com or message us on WhatsApp.

Booking and payment

How do I book, and when is my booking confirmed?
Book online on the course page (Book Now). Payment is taken at the time of booking and your reservation is confirmed instantly. You will receive a confirmation by email, and our guide contacts you on WhatsApp the day before the tour.
Which payment methods do you accept?
Payments are processed by Eximbay, which accepts major credit cards and a range of international payment methods. The available options are shown on the payment page.
What is included in the price?
Prices on this website include the English-speaking guide, transport, all entrance fees and lunch. The East Course and SouthWest & Hallasan tours are $58 per adult, and the Jungmun & Seogwipo half-day tour is ₩79,000. Listings on third-party booking platforms usually exclude lunch, which is then paid locally on the day.
Is there a child or infant price?
Infants up to 24 months travel free. Everyone older than 24 months pays the same price as an adult. There is no separate child or youth rate.
What is your cancellation policy?
Cancel 3 days before the tour for a full refund, 2 days before for a 50% refund (changes allowed once). Cancellations 1 day before or on the day of the tour are not refundable. Refunds are calculated on the total tour price.
Will the tour run if only a few people book?
Yes. Unless weather conditions are dangerous, the tour runs even with a single guest booked.
Do you offer private tours?
Yes. Private and incentive tours use a vehicle for your party only and are arranged by email quotation. See the private tours page for the options.

Pick-up and drop-off

Where does the bus pick me up for the East Course and SouthWest tours?
Five stops in Jeju City, in this order: Ocean Suites Hotel entrance at 08:25, Sheraton Jeju Hotel entrance at 08:26, Jeju International Airport Gate 4 on the 3rd floor at 08:40, Lotte Duty Free entrance at Lotte City Hotel at 08:50, and Shilla Duty Free entrance at 09:00. These tours pick up in Jeju City only. Most downtown hotels are within a 10-minute walk of one of these stops. Photos and map links for each stop are on the pick-up points page.
I am staying in Seogwipo or Jungmun. Can I join the East Course or SouthWest tour?
Yes, but these two tours pick up in Jeju City only. You can meet the guide at the first attraction of the day instead: for the East Course at the GS25 convenience store near Hamdeok Beach at 09:30 (when Hamdeok Beach is the first stop), and for the East Course at the Hueree Nature Life Park, main entrance at 10:00 (when Hueree Nature Life Park is the first stop), and for the SouthWest & Hallasan at the GS25 convenience store near the 1100 Altitude Wetland at 09:20 (when the 1100 Altitude Wetland is the first stop). The first stop can change with the day’s itinerary, so confirm the meeting point and time with the guide on WhatsApp the day before. Map links are on the pick-up points page. If you want a hotel pick-up in Jungmun or Seogwipo, choose the Jungmun & Seogwipo half-day tour.
I am staying somewhere else on the island. Where can I join?
Contact us before the tour on WhatsApp (+82 10-8379-0453), by email (request@yehainc.com) or by phone (+82-64-713-5505) with your hotel name, and we will tell you the nearest meeting point on that day’s route.
Where is the pick-up for the Jungmun & Seogwipo half-day tour?
Hotels in the Jungmun Tourist Complex between 10:30 and 10:40, E-mart Seogwipo branch at 10:55, and Heyy Seogwipo Hotel at 11:05. Wait in front of the hotel lobby entrance at least 10 minutes before your time.
How early should I be at the pick-up point?
At least 10 minutes before the scheduled time. Our guide holds a YEHA sign. At the airport the bus cannot stop for more than a minute, so please be ready outside Gate 4 on the 3rd floor. The bus only stops at points with a reservation, so choose your pick-up point when booking, at least 2 days in advance.
I missed the bus. What should I do?
Call our office at +82-64-713-5505 right away. You can catch up with the group by taxi, and the guide will tell you where to meet.
Where does the tour drop me off?
For the Jeju City tours, drop-off is at the same five pick-up points, plus an extra stop at Dongmun Traditional Market, a good place for dinner. The airport drop-off is between 17:30 and 18:30. The Jungmun & Seogwipo tour returns to all its pick-up points, arriving in the Jungmun area around 17:00.

Arriving or departing on the tour day

Can I join the tour on the day I fly into Jeju?
Yes. The airport pick-up for the Jeju City tours is at 08:40 at Gate 4 on the 3rd floor. The airport is busy in the morning, so plan to land by 08:00. If your flight is late, call the office and join the group by taxi.
Can I bring my luggage on the tour?
Yes. You can start the tour straight from the airport with your bags. We use large coaches with luggage space. Please tell us the number of checked bags in advance.
Can I fly out of Jeju on the same evening?
Yes. The airport drop-off is between 17:30 and 18:30, so flights departing at 19:30 or later are fine.
Why do you need my WhatsApp number?
Our guide contacts every guest on WhatsApp the day before the tour to confirm the pick-up. Please install WhatsApp and give a number that works when booking.

Weather and changes

Does the tour run in the rain?
Yes, the tour runs in rain. In heavy snow, strong winds or other unsafe conditions the guide may change the itinerary for safety.
What if an attraction is closed on the day?
If a scheduled attraction is closed or cannot be visited, the guide replaces it with an alternative stop. The Haenyeo Show, for example, depends on the weather and sea conditions.

Lunch and dietary needs

Is lunch included, and what do we eat?
Lunch is included in the price on this website. The restaurant and menu depend on the course. On the East Course the choice is black pork stir-fry or mountain vegetable bibimbap. Before lunch the guide goes through the menu with every guest and confirms each choice.
Do you have vegetarian or vegan options?
Yes. Vegetarian and vegan menus are available. They are a choice, not a default, so just tell the guide when the menu is confirmed.
I have a food allergy. Can you accommodate it?
Yes. Tell us when booking or tell the guide before lunch, and the menu will be adjusted.

On the bus

Is there Wi-Fi on the bus?
Yes, Wi-Fi is available on the bus. Charging is usually possible too, but bringing a power bank is a good idea.
What language does the guide speak?
All bus tours are led by English-speaking guides trained by YEHA. A private tour with a Chinese-speaking guide is also available.

Cruise passengers

I arrive by cruise ship. Which tour should I book?
Cruise schedules rarely match the regular tour times, so we run a separate shore excursion timed to your ship. It is currently listed on Tripadvisor and other booking platforms, and a page on this website is coming soon. For a direct booking, email us your ship name and port times.

About YEHA

Is YEHA a reliable company?
YEHA is the first foreign bus tour company in Jeju Island and is used by the largest number of foreign tourists every year. Only professional guides trained directly by YEHA lead our tours, with no commission-driven shopping stops and no optional upsells. Read what guests say on our reviews page.
How can I contact you?
Phone +82-64-713-5505, WhatsApp +82 10-8379-0453, or email request@yehainc.com. Office hours are 08:00 to 17:00 (lunch 12:00 to 13:00).
Still have a question?

We answer within office hours

Email request@yehainc.com or message us on WhatsApp +82 10-8379-0453.

See the tours