Q & A
  • We don’t take e-mail inquires. Regarding all inquires, please use board.
  • Our reply to your inquiry will be forwarded to your e-mail automatically. So please make sure to check your spam / junk mailbox.
Q. Title

Cancellation due to extreme rain conditions

Nata...
Open

Cancellation due to extreme rain conditions

Date :
2023-05-04 06:14:26
Name :
Nata...
Hi, I booked eastern tour for today, may 4th but I just received an alert that due to heavy rain there is a danger of landslides and flooding. I don´t feel safe going on a tour today. Can I cancel for a refund?
Date :
2023-05-04 07:30:34
Staff :
Alice
Hello .

We understand your concern.
However, our tour is operates normally even in rainy weather.
Alternative courses are in progress.
For these reasons, refund is not possible due to the regulations.
Please understand this part.

Thank you.



  • No
  • Title
  • Name
  • Date
  • Staff
  • Reply
  • No : 10599 
  • Title : Tour in rain 
  • Name : Twinkle... 
  • Date : 2023-11-15 20:49 
  • Staff : Linda 
  • Reply : 11-15 21:24 
  • No : 10598 
  • Title : Payment to guide 
  • Name : Twinkle... 
  • Date : 2023-11-15 01:52 
  • Staff : Jason 
  • Reply : 11-15 02:03 
  • No : 10597 
  • Title : Cancel booking 65471 
  • Name : Twinkle... 
  • Date : 2023-11-15 01:39 
  • Staff : Jason 
  • Reply : 11-15 01:45 
  • No : 10596 
  • Title : Pickup at Yeha guesthouse 
  • Name : Ti... 
  • Date : 2023-11-13 09:18 
  • Staff : Linda 
  • Reply : 11-13 09:27 
  • No : 10595 
  • Title : South Coast Jeju 
  • Name : Jose... 
  • Date : 2023-11-12 00:10 
  • Staff : Amin 
  • Reply : 11-12 05:31 
  • No : 10594 
  • Title : Private tour  
  • Name : Ann ... 
  • Date : 2023-11-09 10:05 
  • Staff : Linda 
  • Reply : 11-09 10:40 
  • No : 10593 
  • Title : Dec17∼Dec19 
  • Name : Ann ... 
  • Date : 2023-11-07 19:42 
  • Staff : Linda 
  • Reply : 11-07 22:41 
  • No : 10592 
  • Title : cancel Reservation No. # 64954  
  • Name : Tino M... 
  • Date : 2023-10-30 18:13 
  • Staff : Amin 
  • Reply : 10-30 18:35 
  • No : 10591 
  • Title : Going to Seogwipo after East tour 
  • Name : Da... 
  • Date : 2023-10-28 17:45 
  • Staff : Jason 
  • Reply : 10-28 17:57 
  • No : 10590 
  • Title : Thank youu 
  • Name : Debbie... 
  • Date : 2023-10-19 06:58 
  • Staff : Jason 
  • Reply : 10-19 07:16 
  • No : 10589 
  • Title : Cancel / change east course 
  • Name : Debbie... 
  • Date : 2023-10-19 00:12 
  • Staff : Amin 
  • Reply : 10-19 00:40 
  • No : 10588 
  • Title : Drop off at another location to pick up 
  • Name : Eli... 
  • Date : 2023-10-02 18:57 
  • Staff : Jessica 
  • Reply : 10-02 19:47 
  • No : 10587 
  • Title : Drop off at another location to pick up 
  • Name : Eli... 
  • Date : 2023-10-02 18:25 
  • Staff : Amin 
  • Reply : 10-02 18:35 
  • No : 10586 
  • Title : Diet Selection 
  • Name : Kar... 
  • Date : 2023-10-01 17:31 
  • Staff : Amin 
  • Reply : 10-01 17:40 
  • No : 10585 
  • Title : Departure from airport at 9 and drop off 
  • Name : Jet ... 
  • Date : 2023-09-24 02:13 
  • Staff : Jessica 
  • Reply : 09-24 07:54 
  • No : 10584 
  • Title : Cancel east course 
  • Name : Melissa B... 
  • Date : 2023-09-20 04:12 
  • Staff : Amin 
  • Reply : 09-20 06:12 
  • No : 10583 
  • Title : Enquiry 
  • Name : Jonat... 
  • Date : 2023-09-20 00:01 
  • Staff : Amin 
  • Reply : 09-20 06:06 
  • No : 10582 
  • Title : 안녕하세요 문의 드립니다. 
  • Name : 김찬... 
  • Date : 2023-09-18 13:41 
  • Staff : Jessica 
  • Reply : 09-18 14:04 
  • No : 10581 
  • Title : Abou the departure 
  • Name : Luu Quoc... 
  • Date : 2023-09-10 20:24 
  • Staff : Jessica 
  • Reply : 09-10 20:34 
  • No : 10580 
  • Title : Luggage Inquiry  
  • Name : Shelly... 
  • Date : 2023-09-05 03:10 
  • Staff : Amin 
  • Reply : 09-05 05:19 
  • prev.
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • next